The need for universities to achieve excellence in the services they provide has been the subject of research for several decades. The idea of involving students and recognizing the importance of their opinions has led to the creation of various models and tools. This paper focuses on teaching, a central service from which improvement actions of an academic institution should always begin. The article reviews and updates the previously developed Teaching Experiments and Student Feedback methodology. The methodology, which is primarily addressed to statistics teachers, allows practical aspects to be organized and decisions to be made based on data that has been collected from students and scientifically analyzed.<br><br>The steps for building a student satisfaction index are also described. This index, in its most complete version, takes into account possible correlations between importance of the evaluated aspect and scores, both of which are provided by the students. The paper presents an application of the methodology to a statistics course taught by one of the authors.
The CAUSE Research Group is supported in part by a member initiative grant from the American Statistical Association’s Section on Statistics and Data Science Education