Provision and utilization of outside sources of assistance for undergraduates

As teachers, most of us enourage the students in our classes to come to us during special office hours if they wish to receive extra help. Many students feel that they should not "waste" the teachers' time with their questions. Others may feel embarrassed to ask questions in a one-to-one setting. Whatever the reason a student may have, we have felt that students who really need help frequently do not get help through the office-hour channel. We have tried to provide a variety of sources of extra help for students. In this paper we will describe the sources of help and summarize how students utilized these sources over the course of the semester.