Continuous quality improvement in higher education

This paper examines the need for continuous quality improvement in higher education; the role of academic statisticians in changes in higher education; some of the strategies and techniques colleges and universities are employing related to TQM at college and departmental levels; what individual instructors can do in terms of making improvements in higher education; and the role and importance of a personal quality vision in such an overall effort for organizational change. In addition, it is the authors' intent that the paper be a source for ideas about improving teaching and ways to think about issues related to TQM on campus.