Statistical Inference & Techniques

Chapter excerpt from a book that covers the following topics: 1. Describe categories of statistical quality control (SQC). 2. Explain the use of descriptive statistics in measuring quality characteristics. 3. Identify and describe causes of variation. 4. Describe the use of control charts. 5. Identify the differences between x-bar, R-, p-, and c-charts. 6. Explain the meaning of process capability and the process capability index. 7. Explain the term Six Sigma. 8. Explain the process of acceptance sampling and describe the use of operating characteristic (OC) curves. 9. Describe the challenges inherent in measuring quality in service organizations.

Video that will explain the concepts of attribute and variable data, and procedure for plotting attribute and variable quality control charts & reading different chart patterns.

Resource providing information in order to understand the purpose and function of statistical quality control, understand the differences between attributes and variables, and become familiar with basic methods of statistical process control.

A brief introduction to the use of statistical quality control charts for analyzing, monitoring, and improving health care processes. After an overview of key concepts, several examples illustrate control chart use and interpretation. The article concludes with some common pitfalls to avoid and references for further exploration.